1. Introduction: At Shree Gokul Godham, we are committed to providing excellent customer service and ensuring a positive experience for our customers. This policy outlines our service standards and support commitments.

2. Customer Support:

• We offer customer support through email and phone.
• Email: gokulgodham@gmail.com
• Phone: 8899614164
• Support hours are Monday to Saturday, 9:00 AM to 6:00 PM IST.

3. Response Time:

• We aim to respond to all customer inquiries within 24-48 hours.
• Complex queries may take longer, but we will keep you informed throughout the process.

4. Complaint Resolution:

• If you have a complaint, please contact us directly via the support channels listed above.
• We strive to resolve all complaints within 7 business days.

5. Product Support and Warranty:

• For product-related concerns, please refer to our Return and Refund Policy.
• We ensure all products are handled with care and meet quality standards.

6. Customer Feedback:

• We welcome feedback to improve our services and products.
• Please share your feedback through the provided contact channels.

7. Changes to This Policy:

• We reserve the right to modify this policy at any time.
• Changes will be posted on our website with the updated effective date.

By using our services, you agree to this Customer Service Policy.